We verify accounts to confirm you are an adult, to stop anyone else using your identity or wallet, and to make sure promotions go to real, individual players.
What does E2BET check?
That your registered name matches you and your wallet, that your phone and email belong to you, and, when requested, identity documents.
| Check | When | Tip |
|---|---|---|
| Full legal name | At sign-up and before withdrawals | Use the exact name on your ID and wallet |
| Phone number | In your account | Use a number you’ll keep, it’s used for recovery |
| Email address | In your account | Required for some promotions |
| Identity documents | Only when we ask, for example before a withdrawal | Send clear photos through our official support channels only |
Why does E2BET verify accounts?
To keep under-18s out, protect your account from fraud, and make sure each person holds only one account.
- Matching account and wallet names stop stolen wallets being used.
- One account per person keeps promotions fair for everyone.
- Verified contact details let us reach you, for example if you win a lucky draw.
How do you make verification quick?
Register with your real details from the start, verify your phone and email early, and reply to any document request promptly.
Only send documents through our official support channels: live chat on our platform or [email protected]. We never ask for your password or wallet PIN.
Your account
Frequently asked questions
Do I always need to send ID documents?
No. We ask for documents only in some cases, for example before releasing a withdrawal.
What happens if my name doesn’t match my wallet?
Your withdrawal can be delayed until the mismatch is resolved. Contact live chat to correct it.
Is verification required for promotions?
Some promotions, such as the referral bonus, require phone and email verification.